At Winter Immigration, we understand that plans can change, and we strive to provide flexibility and convenience to our customers. Our refund policy is designed to accommodate various situations and ensure customer satisfaction. Please review the following refund policy details:

Visit Visa Process

• Winter Immigration does not operate on a contractual basis for visit visa applications.
• A service charge is collected before visa submission for processing, consultancy, and application preparation.
• Visa approval is not guaranteed. The decision is solely at the discretion of the respective embassy/consulate.
• Service charges are non-refundable under any circumstances once services have been provided.

 Study Abroad Process

• For study abroad applications, any refund eligibility will be subject to the specific terms and conditions agreed upon during enrollment and in accordance with the policies of the applied institution.
• Embassy/consulate visa refusal does not automatically entitle the applicant to a refund from Winter Immigration unless explicitly stated in writing.

General

• By engaging Winter Immigration’s services, the client acknowledges and agrees to this refund policy.

E-learning Course refund 

This Refund Policy outlines the conditions under which students may request and receive a refund for courses purchased on the Winter Immigration. By purchasing a course, you agree to this policy.

1 Eligibility for Refund

• Students are eligible for a full refund if the request is made within 7 days of purchase and the course progress is less than 10%.
• Refund requests made after 3 days or if more than 20% of the course has been accessed will not be eligible for a refund.

2. How to Request a Refund

• To request a refund, students must contact Winter Immigration support at info@winterimmigration.com  with their order details and reason for the refund.
• Refund requests must include the course name, purchase date, and registered email address.

3. Non-Refundable Situations

• No refunds will be issued for courses purchased on sale or as part of a bundle.
• Refunds will not be granted for dissatisfaction due to personal opinions or changes in personal circumstances (e.g., no longer interested, no time to complete the course).
• Students who have violated Learn24hrs' Terms of Use are not eligible for a refund.

4. Refund Process

• Approved refunds will be processed within 7–10 business days.
• Refunds will be credited to the original method of payment.
• WI not responsible for delays caused by banks or payment gateways.

5. Course Cancellations WI

• If a course is canceled by Learn24hrs due to instructor issues or platform errors, a full refund will be issued regardless of course progress.

6. Changes to This Policy

• WI reserves the right to update this Refund Policy at any time. Continued use of the platform indicates acceptance of the revised policy.

Refund Eligibility for Air ticket.

• Refunds may be eligible under certain circumstances, such as flight cancellations, schedule changes, or medical emergencies.
• Refund eligibility is subject to the fare rules and conditions of the ticket purchased.

Cancellation Fees:

• Cancellation fees may apply based on the fare type and timing of the cancellation.
• Please refer to your booking confirmation or contact our customer service team for information on applicable cancellation fees.

Refund Process:

• To request a refund, please contact our customer service team with your booking details and reason for the refund.
• Refunds will be processed back to the original form of payment used for the booking.
• Processing times for refunds may vary depending on the payment method and banking institution.

Non-Refundable Tickets:

• Some tickets may be non-refundable or have restrictions on refunds. Please review the fare rules and conditions carefully before making a booking.

Special Circumstances:

• In the event of flight disruptions due to natural disasters, political unrest, or other extraordinary circumstances, our refund policy may be adjusted to accommodate affected customers.

Customer Service:

• Our customer service team is available to assist you with any questions or concerns regarding refunds.
• For refund inquiries or assistance, please contact Winter Immigration customer service at info@winterimmigration.com

Winter Immigration reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Winter Immigration , We appreciate your business and strive to provide excellent service to all our customers.